Compaints - File yours!

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  1. (Sample from our old website:)

    Do not book with Priceline they will rip you off and there is no customer services!

    Markus Knerr

    Bad experience and useless customer service

    I don't even know why anyone would book with your company. I booked a hotel on your website and it was until I got my credit card bill that I found out you charged me in US dollars. My bill for 2 nights came to $217.96 Canadian dollars, at least that is what I thought I was being charged. When I got my credit card bill it came to $290.17, your company ripped me off $73 and I would like my money back! I went and looked back at your website and you go through 4 pages to book the hotel and no where does it clearly say the prices are in US dollars. It is not until you get to the last page in very small print no where even near the amount that you are paying does it say you are paying in US dollars.

    This is such dishonest way of doing business and do not know how your company gets any business with the way you advertise. The USD should be clearly stated right beside the price that is posted on every page. You will be definitely losing lots of customers in Canada and other countries the way you advertise. I will never be booking through any of your sites again and will be telling everyone not to book through your sites if I do not get my money returned to me. I will be further escalating my complaint to the US and Canadian better business bureau if my money is not returned to me and your websites is not updated to clearly state the prices.

  2. (Posted for D.M - 11/4/2016)
    I booked a room on
    Unfortunately it was for the wrong city. I did not realize that the hotel
    was in Cranberry PA and that I needed Cranberry Township, PA. Honest
    mistake I think. Yes this is my error, but when I tried to move to
    another hotel. No luck. When I tried to get any type of refund. No luck.
    Instead Priceline said refunds could be made if the hotel would agree. I
    called the hotel. The hotel "HOLIDAY INN EXPRESS" said that only priceline
    could make a exception to the policy. Priceline told me that only the
    hotel could make an exception . No body would acknowledge that they had any
    authority. They just kept blaming the other party. It would be nice to be
    able to talk to someone that did not lie to me and that had some
    authority. Don't tell me you can't do it. You just choose to keep my
    money and rip me off.



  3. So battling with Comcast and getting no where... we upgraded to a faster internet speed and moved tel and internet / wireless to Comcast from Verizon, because speeds were at snails pace there...In the chat with the salesman I said several times, she liked her shows and line up of channels and just add in the new and increase the speeds for we did not list every channel she has in that conversation but the rep said yes to my ...keep what she has... and never said she would lose anything... then day after the change / install... she lost her channel for watching Mass! Channel 56... and now they say because we did not specifically say it on the phone call... list it out... that we will need to pay extra for it...! I said that is bait and switch and what if your banker or doctor or dentist did that! I have complained to the FCC, The BBB, Yelp and Facebook, and also reached out to the news stations... I am waiting on all of that to maybe get involved... as I go from rep to rep who just says PAY MORE and we will give you that channel back. If anyone has any ideas of what else can be done??? I feel like taking out a petition online to have people contact Comcast and say "GIVE JEAN BACK HER CHANNEL 56!" I will if I can... this is awful... Comcast made 94,5 BILLION last year and they are trying to go back on their word over $20 a month? Shame on them.... We can reverse it and have Verizon back for internet and phone... and go back to her old line up including channel 56... but we should not have to do that..... she should not have to lose any channels or we should have been TOLD that would happen...

    Any ideas? There is no competition for Comcast... Only they and Verizon do a cabled network... everything else is a dish and that goes out in back weather too much... fios is coming through Verizon, but not this year! Nightmare... Help! Anyone know anyone important? LOL Poor mom, she only wants to watch her Mass, and is a Comcast customer 25 years! Wow...
    R Smith

  4. As a matter of public interest, we would like to share our documented experiences working with the estate maintenance and management company MMS Maui as our "fiduciary" home-watch agent, for our property in Lahaina, HI on the island of Maui.

    During the pre-hiring process, we were able to conduct due diligence to ensure that the people tending to our home were qualified and honorable, as they were in possession of our home house keys, neighborhood gate card, and confidential home intrusion alarm code. We were under the impression that the two owners, who were licensed and properly vetted on the front end, were the only ones tending to our property personally.

    On June 1st, 2019, we hired MMS Maui, which included a monthly retainer for predefined weekly, monthly, quarterly, and annual duties. Shortly thereafter, we came to find out that the two owners of MMS took a vacation, and that another party who we had not vetted, nor knew of, and whose professional license status was unknown to us, was in possession of our property door keys, neighborhood gate card, and confidential home intrusion alarm code, allowing him/her/them open access to our home at any time.

    Upon reviewing the agreement, there is absolutely no mention that anyone other than the owners would ever be tending to our house. One would assume that we would be informed prior to this handoff, so that we could take the necessary precautions to ensure that this party was also licensed and vetted. Unfortunately, we were never given that opportunity.

    Handing over the keys to an unknown and unvetted party poses a MAJOR security risk to our property and neighborhood, and MMS did not seek permission from us permitting them to hand over these sensitive items to the unknown party prior to doing so. MMS acting as our representative, willingly and knowingly violated all reasonable standards of ordinary and customary business practices involving client communication, client safety, safety of personal property, and client authorization.

    Subsequently, we had politely asked MMS to manage a couple minor things for our property, being that we are thousands of miles away. These requests included lowering the blinds upon leaving and reporting a landscaping issue with the management company. In our agreement, it states "Any work done outside the scope of the above activities will be billed at $50 per hour." so we assumed these requests were routine and benign if outside of the regular scope of services and were happy to pay the additional amount.

    However, after a couple email exchanges regarding these matters, on July 13th 2019, the owner of MMS decided to unilaterally terminate our agreement, without notice, effective immediately. This termination caused us significant disruption with the management and care of our property and caused us additional expense, i.e. changing all the locks, flying back to Maui to interview and hire a new management company, etc.

    Upon this unilateral and no-notice termination, another party who we didn't know was tasked to return our keys and gate access entry card to the management company's office, which was another breach of any reasonable security protocol. Thankfully, our property manager informed the MMS representative that they could not accept homeowner keys for liability and safety reasons.

    In conclusion, based on our first-hand experience with MMS Maui, we feel that this company is truly unfit to serve as a management fiduciary company due to unethical business practices, which include a complete lack of communication and concern for security and safety of client property.

  5. As a matter of public interest, we would like to share our documented experience with Dr. Irwin Malament DPM of Irwin B. Malament DPM, PC, on behalf of our father, a 90 year old former patient of over 5 years whose name will remain anonymous.

    In a letter dated June 17, 2019, our family was notified that our father had been summarily dismissed by Dr. Malament’s practice for being increasingly disrespectful and rude to his staff. Obviously, nobody deserves to be treated in such a manner, but it’s one thing if the rude behaviour was intentional or deliberate, which in the case of this patient, was absolutely not the case…

    Formerly an appointment human rights commissioner in his home state, who spent much of his career fighting for justice, tolerance, and respect for all, several years ago was diagnosed with dementia. The condition is progressive. It is now acute and has been progressing rapidly in recent years. This terrible disease has impacted cognitive function, which impacts communication causing uncontrollable and involuntary language, including disrespective and otherwise completely inappropriate language.

    However, Dr. Malament and his office showed no compassion for this devastating condition. You would think that as a licensed medical practitioner, he and the staff would be highly sensitive and adequately trained to properly treat elderly people in the practice who suffer from medical conditions, including dementia. Unfortunately, this is not the case.

    No courtesy phone call or advanced notification was given to the family of the patient, prior to his dismissal. A follow up visit scheduled six weeks in advance was immediately canceled. No referral was provided to another physician who was better suited to handle the condition of the patient. It was as if the inconvenience of his uncontrollable mental illness totally eradicated their long-standing patient-doctor relationship.

    Dr. Malament closed his letter with, “I am sorry this relationship must end on these terms.” However, we don’t believe that his “apology” was at all sincere. If Dr. Malament was truly “sorry”, one would assume that at least some effort would have been made by his office to facilitate the transition of the patient to another provider. No such help was ever provided.

    The cruel summary dismissal of this helpless patient was cowardly and pathetic. At a minimum, it was handled in the most unprofessional manner. Dr. Malament, and his medical practice group, are completely void of empathy, not only for this patient, but it reflects an inability to care for geriatric patients and their families, or anyone whose loved ones suffer from debilitating illnesses.