Consumer complaints, issues, resolutions. No customer transaction should go unsatisfied if justified. This is the place to post your complaints!
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(Sample from our old website:)Do not book with Priceline they will rip you off and there is no customer services!Markus Knerr Bad experience and useless customer serviceI don't even know why anyone would book with your company. I booked a hotel on your website and it was until I got my credit card bill that I found out you charged me in US dollars. My bill for 2 nights came to $217.96 Canadian dollars, at least that is what I thought I was being charged. When I got my credit card bill it came to $290.17, your company ripped me off $73 and I would like my money back! I went and looked back at your website and you go through 4 pages to book the hotel and no where does it clearly say the prices are in US dollars. It is not until you get to the last page in very small print no where even near the amount that you are paying does it say you are paying in US dollars.This is such dishonest way of doing business and do not know how your company gets any business with the way you advertise. The USD should be clearly stated right beside the price that is posted on every page. You will be definitely losing lots of customers in Canada and other countries the way you advertise. I will never be booking through any of your sites again and will be telling everyone not to book through your sites if I do not get my money returned to me. I will be further escalating my complaint to the US and Canadian better business bureau if my money is not returned to me and your websites is not updated to clearly state the prices.
(Posted for D.M - 11/4/2016)I booked a room on Priceline.comUnfortunately it was for the wrong city. I did not realize that the hotel was in Cranberry PA and that I needed Cranberry Township, PA. Honest mistake I think. Yes this is my error, but when I tried to move to another hotel. No luck. When I tried to get any type of refund. No luck. Instead Priceline said refunds could be made if the hotel would agree. I called the hotel. The hotel "HOLIDAY INN EXPRESS" said that only priceline could make a exception to the policy. Priceline told me that only the hotel could make an exception . No body would acknowledge that they had any authority. They just kept blaming the other party. It would be nice to be able to talk to someone that did not lie to me and that had some authority. Don't tell me you can't do it. You just choose to keep my money and rip me off.Regards,D.M.