name: N. G.

city: 78728

problem: 12/13/2002

name: S. ?.

city: 76571

problem: 12/11/2002

name: E. Y.

city: -----

problem: 12/05/2002

name: V. P.

city: 11226

problem: 11/20/2002

name: D. P.

city: 15062

problem: 10/25/2002

name: H. ?.

city: 80917

problem: 09/07/2002

name: M. B.

city: 91364

problem: 08/16/2002

UNIVERSAL VAN LINES (Pompano Beach, FL)

name: V. G.

city: 06403

problem: 06/04/2002

In March 2001, I purchased a new Magic Chef gas range from Ted's Appliance in Huntington CT. From the start we noticed a strong gas odor upon turning the oven on. Over the term of our warranty we had a service tech come to our home four times, each time telling us there was nothing wrong with the stove. I was particularly concerned because I am pregnant, 8 months now & I also have a 2 year old & it did not seem normal to have such an overpowering gas odor in the house when I cooked. Please note, that I have cooked on a gas stove for more than 10 yrs & never experienced such a problem. Finally our warranty expired & the Appliance company told us that they would begin charging us for service calls for this particular problem that they never fixed to begin with! They were rude to us, delayed service calls, assured us that the stove was safe for use regardless of the gas odor & made us feel like it was all in our heads. Finally, we contacted the manufacturer, Maytag, who sent an "independant" service tech, who also told us that he could find nothing wrong. Still Maytag offered to take the stove back & refund only the purchase price of the stove. It would take weeks to process this transaction. While waiting. We returned home one day to find our Carbon Monoxide detector sounding. We contacted the fire department who checked for signs of CO in our home, they found none even though our home detector registered a small reading of 5ppm. As an afterthought, I mentioned the problem we experienced with the stove and of course my concern for my pregnancy and my toddler. The fire chief agreed it would be best to check the stove, while in the off position the stove registered 3ppm of CO. However, a couple of minutes after turning the oven on, the detector registered 400+ppm of CO, a highly toxic level of CO. The fire department tagged the oven dangerous for use and promptly advised me to notify our family doctor as well as the appliance service. The real fear for us is that we could have been exposed to CO for over a year, including my entire pregnancy thus far. Even more frustrating is the fact that if indeed my unborn baby was exposed, we may not even see the results until the baby is 2 years old! We pray that our 2 yr old will be alright but most times she was not in the kitchen while I cooked. I contacted both the Appliance Service and Maytag and was shocked to be treated with total disrespect, each blamed the other for responsibility. Maytag told me "well, all we can say is that we're processing your refund" Ted's Appliance refused to give me any answers and my questions were answered with "I can't answer that, I'm not a technician" and "you'll have to ask Maytag" my request to have the owner contact us was ignored. We have since received our refund for our gas range from Maytag but we lost over $300.00 due to our purchase of a new electric range, putting in the electric service, delivery charges as well as a $60.00 co pay we had to pay to see a Toxicology Specialist, who examined my family and will do so again as long as everything goes well, after my baby is born.

name: J. ?.

city: 22303

problem: 04/29/2002

I WAS IN THE HARRIS TEETER GROCERY STORE ON 4-26-02 LOCATED IN PENTAGON ROW IN ARLINGTON, VIRGINIA. I HAD ATTEMPTED TO MAKE A PURCHASE WITH MY DEBIT CARD FROM THE BANK. HOWEVER, THE MAGNETIC STRIP WAS NOT WORKING. THE CASHIER INFORMED ME THAT SHE COULD NOT KEY IN THE INFORMATION INTO HER CASHIER. VARIOUS STORES HAVE ALTERNATIVE METHODS IN PLACE FOR THIS SITUATION. THE CUSTOMER BEHIND ME WAS VERY IRATE AND SUGGESTED THAT I SHOULD GET OUT OF THE STORE. I FIND HIS COMMENTS TO BE VERY INDIGNANTAND THOUGHTLESS. I FEEL THE STORE SHOULD HAVE HANDLED THE SITUATION BETTER THAN WHAT IT DID WHICH WAS TO DO NOTHING.

name: T. B.

city: 94040

problem: 04/11/2002

On December 14, 2001 person(s) Pried open and removed the screen on a window at my apartment. They then proceeded to pry open a locked window to gain entry for the purposes of committing a burglary. I submitted a claim to balboa. Balboa denied my claim. Balboa is stating that there is no evidence of forced entry; I submitted evidence in a police report. Balboa is stating that I created this evidence and is again denying my claim.

name: M. F.

city: 39208

problem: 03/25/2002

HELLO, MY WIFE FOUND THIS SPECIALWITH A NEW DENTIST IN TOWN FOR A FREE WHITING KIT (495.00VALUE) WITH A TEETH CLEANING- NEW PATIENTS. WHILE HE HAD THE TIME OFF BETWEEN JOBS, I INQUIRED ABOUT A TOOTH THAT OCCASIONALLY FLARES UP. DR. WATSON'S OFF. MGR. (DEBBIE) CHECKED WITH MY INSURANCE AND SAID THE INSURANCE WOULD PAY MOST OF THE ROOT CANAL AND CROWN I NEEDED. I WOULD BE RESPONSIBLE FOR APPROX. 268.00 OUT OF POCKET. WELL I SCHEDULED IT FOR THE NEXT DAY AND AFTER THE PROCEDURE, THEY HIT ME WITH A $500.00 BILL BESIDE THE TOOTHCLEANING THE PRIOR DAY. DEBBIE SAID I POSSIBLY COULD GET SOME OF THAT BACK ACCORDING TO THE INSURANCE;WELL I WAS BILLED ANOTHER 375.00 (TOOTH HELD HOSTAGE). THEY ROOKED ME IN AND STUCK ME WITH EXTREMELY HIGH COSTS (900.00 OUT POCKET) AFTER MY INSUR. PD. 917.00, FOR 1 TOOTH. THAT IS OBSURD... THEY EVEN CHGD. ME FOR THE NUMBING STUFF. THEY WERE OVER MOST OF REAS. AND CUST CHGS. OR WERE DISALLOWED. HELP....HE IS DR. JIM WATSON (601)366-7645 1437 OLD SQUARE #203 JACKSON MS 39211

name: J. J.

city: 32131

problem: 02/28/2002

I graduated from the Colorado Institute of Art, now the Art Institute of Colorado with a gpa of 3.8, honors and best portfolio from Visual Communications in Sept. 1989. I was unemployable in the field at graduation. I was promised by P. L., the school representative assigned to me, that I would be offered the tools to learn computer illustration and art production if I attended as shown in the promotional material sent to me. It was very high tech and glossy. I enrolled and did not have a computer class until the final, 8th quarter. There were 30 people in the class and only 10 machines. The instructor physically left the class as he was so overwhelmed by the panic and his own inability to instruct the class. We spoke with department heads and they allowed a computer literate student to 'instruct'the class which amounted to no more than copying the required project to disc and inputting your initials. There was no computer software instruction, no computer production of art techniques involved nor computer illustration skills required to pass this class or taught. I complained to CO Dept of Higher Education, ACICS who accredits this school, Sallie Mae who granted me loans to attend....and all told me that this school was in no way violating anything and it was up to me to continue my education. I interviewed at Karsh and Hagan in Denver less than a month after I graduated and was told if I would care to go home and put together an ad portfolio, they would be happy to critique it if I finished it. I graduated at the top of the class, can you imagine what kind of comments the other 69 people received when they interviewed for work? I accepted work based on previous work experience as I had worked for 10 years between high school and attending CIA. When I received alum info from the school I noticed they were listing people I knew personally, including myself, as working and placed in the field, when in reality, they and I were not working in the field at all. They continue to list people as fine artists when they are house painters, graphic designers when they are secretaries, etc. This is fraudulent and is an effort to provide material to try to prove the 90% placement they continue to boast of to this day. I did not receive any useable knowledge while attending the institute. To compound this problem, just 8 months after graduation, I was rear ended by an unlicensed, uninsured motorist and lost my job and spent 2 years in surgery and rehab. To this day I have dysfunction in my right hand, I am right handed and have been deemed permanently disabled but not totally....so although I cannot hold a full time job as I have been fired from every one I have secured due to hand dysfunction, I still have to pay a loan for an education I did not get. The loan amount now is $60k. The original loan amount was $20k. Sallie Mae will not forgive a loan for an individual that has the ability to generate an income of $1.oo. You have to totally incapacitated to have your loans forgiven. I would appreciate any one who knows of how I may find resolve to this situation as even though I have complained to everyone from higher education, 20/20, congress and the President of the US, I have had not one response as far as help goes. I try to freelance from home and network on the computer and manage to only make about $10k per year. I am currently paying $52 monthly on my loans with interest accruing at over $500 monthly. If I were not disabled, I still was unemployable in advertising so would not have been able to make enough money to pay the added expense of a student loan for a worthless education. Education Management Corp is still boasting a 90% placement rate and I am sure that the information is contrived. I have not spoken to one person in the last 12 years that ever got a job in art as a result from attending this school. They all said it ruined thier life. It continues to ruin mine. Thank you.

name: J. G.

city: 62801

problem: 02/15/2002

Went into the Centralia Eye Clinic with my daughter to get her eye pressure checked because of prior recommendation from another eye doctor. After the appt. my daughter gave the clerk the check for one half the amount of the bill. The clerk came out to my car and insisted that we pay the whole bill and I told her that I didn't have it. A big seen was created and we began to argue about payment. I feel that because I was black and poor, she felt that she could treat us bad as well as make us feel bad because we didn't have the money. I immediately called the office manager to report her poor customer service and to let her know that I felt humiliated by this lady called connie.

name: K. H.

city: 10009

problem: 02/09/2002

RCN has actively and continues to actively recruit customers for cable, telephone, and "high-speed" cable internet access in my neighborhood and throughout my city. I have had the so-called "high-speed" cable internet access for several months now and I find it to be anything but "high-speed". I take issue with their advertising and claims that they provide a "HIGH-SPEED INTERNET SERVICE" (this is the title prominently displayed on an RCN web page at http://www.rcn.com/cablemodem/.

name: D. E.

city: 92595

problem: 01/11/2002

I have had nothing but problems with a website called E-pilot.com. It's a site where you do searches, buy things and your "supposed" to get paid for what you do on their website. Well, after over a year of making money on their site, I get e-mails like this:

name: E. E.

city: 28786

problem: 11/14/2001

In May of 2001 I inquired with GO-TODAY.COM about booking a trip for Paris for New Years. They were offering a package trip. As New Years is my husband’s birthday, and his son lives in The Netherlands; I contacted GO-TODAY before booking our trip to see if they could arrange a room in Paris for our son. They assured me that they could get a discounted room but that I needed to wait until closer to our departure time to make the reservation. On Monday October 29th I called Go-Today to make the reservation and I was told that they could not make a reservation for the room. So now we have no room at the hotel for our son and GO-TODAY says the best that it could do is to book the room at the full walk in price. The customer service rep Michelle that I spoke with did offer to book our son on a Land Only package in LONDON. So I guess her suggestion was that is that we have our family vacation in 2 different countries. She kept insisting that this was my fault that I should have known that the customer service person I spoke with in May Before booking was lying HUH?? How am I supposed to know their customer service representatives are liars?

name: E. H.

city: 02826

problem: 10/31/2001

I purchased an iPaq H3635 pocket PC from uBid, inc. for $329.00. They shipped a kick scooter by mistake. I have been attempting to communicate with them since 10/13 and they just keep sending me the same form emails in response. I have requested an RMA so that I can return the scooter and a cancellation of the order for the pocket pc. They have not responded to this request. It is now 10/31 and they don't seem to care.

name: C. B.

city: 89015

problem: 08/20/2001

Had trouble logging into Xdrive online storage service. Every time I asked for a new password to be sent, it sent me email of gobbledygook. Have to get signed on to cancel, thus the resulting conundrum. Customer service was unhelpful, unsympathetic to the plight, and refused to refund my money. Surfers Beware!

name: T. M.

city: 77450

problem: 07/24/2001

I purchased a system on the internet called Train4Riches for $199. I received an email from m.russell@instabill.com stating that they are a credit billing company for Train4Riches web site and would like to process my order for $199.00, but first needed my approval. I sent an email back saying I did not give my approval. The charge went through anyway. I tried calling the number on my credit card statement and they gave me a different number to call for Zstar Network. I called that number and they told me to send an email to m.russell@instabill.com. I did that and got no response. I sent several more messages and still got no response. Several months passed and I still had not received my money back, so I called the number again. I got sent to an answering machine and I left a message. I did get a call back from Acter (sp?) and he said that he talked to Bob Morris at Train4Riches and Bob stated that he personally helped me (which he did not) and that I was passed the guarantee time for getting a refund. By now I was also past the 60 days my credit card company allows so I thought I would go ahead and try selling a few of the programs just to re-coup my money. I can't get into the members site now and as I understood, this purchase gave me lifetime access to the member's area. I tried sending an email to Bob Morris stating that I needed help getting to the member's area and so far have gotten no response.

My first complaint is with instabill. Why did they send me an email saying they needed my approval and then go ahead and submit the transaction without my approval? (I wrote them asking this very question and have gotten no reply). I was willing to try to work it out with Bob but get no response from him either. So now I'm out my $199 and can't even get access to what I paid for. His site is still up so I'm assuming he is still selling his system.

I feel like I've been treated very poorly by both companies and am very upset about it.

name: K. H.

city: 14624

problem: 07/20/2001

I sent away for information on stuffing envelopes along with a 30 dollar payment. They sent the brochure, but it involves paying for a weekly ad and weekly shipping. The free info said there would be no other fees. Magnum Marketing or M.P-A. is a mail order company that sends you information on expanding their work-at-home scheme. They ask you to pay $30 for a brochure and they do send it BUT you will have to pay for weekly ads and weekly shipping and there is no end product you are selling. In my opinion, it is essentially a pyramid scheme. DO NOT GET INVOLVED.

name: J. S.

city: 20171

problem: 07/01/2001

Stay away from International Readers League of Atlanta. They called to sell magazine subscriptions, & the types of questions they asked were intrusive & highly inappropriate. For example: What is your age? What is your spouse's name? Who is your employer? Do you own or rent? What do any of these questions have to do with taking an order for a magazine subscription? I refused to answer these types of questions. I asked why they wanted to know these things, & they said they had to "pre-qualify" me for subscription. Hah! They're relevant only if someone is running a credit card scam.

name: J. H.

city: 91709

problem: 07/19/2001

I ordered the Winnie the Pooh checks from Checks Unlimited at the "introductory" price. I received them and then received a bill for an outrageous amount with a note stating I could not receive the introductory offer because I had previously ordered from one of their affiliates. I had ordered from Current--not knowing they were affiliated. I called and I was told that I would have to pay the amount--they would not accept a return and would only give me $3.75 off of my order. I paid it to keep from getting notices and wrote then a letter requesting a refund or, at the very least, an explanation as to why I was called to find out if I actually wanted the checks if they were to be at the full amount . It was obvious to them that I thought I was getting the introductory price because I sent a check for that amount. I have not received even a courtesy of a reply from them and am warning everyone I can not to deal with them.

name: J. T.

city: n/a

problem: 07/26/2001

BelMar Resort, Bonaire

We checked in on a Saturday afternoon. The manager, Wilma, showed us to our room and pointed out extensive water damage. She explained that a leak had caused damage to both the kitchen and bedroom cabinets and walls. Further, she told us that we would be doing them a big favor if we agreed to change rooms on the following Monday, so they could repair the room. Wilma pointed out that the resort was full until Monday. So, we couldn't have a different room until then. Because she assured us that the problem had been corrected, we agreed to stay and switch rooms on Monday.

We started noticing a strange smell right away, but we opened the windows and doors to air the room out. On Sunday, the smell of sewer gas was unbearable. When we returned from diving, late that afternoon, we could not stomach being in our room any longer. Around 5 pm we complained to the managers, Wilma and Jan. They told us that their plumber had been trying to fix it only the day before we arrived.

They made no offer to help us in this situation, other than to assure us that we would be moved to another room the next day. We had a discussion with them about whether they should have ever checked us into Room 17, knowing its condition and plumbing problems. We asked why they hadn't helped us to find a room at another hotel prior to our checking in? They were enraged that we would even suggest they shouldn't have put us in that room.

We were given little choice but to agree to be moved to another room the next day. Almost a whole day later, late the next afternoon, we were given the keys to another room. There was absolutely no offer to help us. We even had to move all of our gear ourselves.

Until our check out on June 30, there was no further contact with the management of Bel Mar. At that time, we returned the keys and headed to the airport.

name: L. B.

city: 27603

problem: 06/19/2001

An AHS warranty was part of the deal when I bought my house two years ago. During the first year, I needed only a minor dishwasher adjustment (probably not even worth $35). After renewing, my A/C began freezing up during the hottest part of the summer (July 2000). It would still run, but only force out hot air. I called AHS and they faxed a service request to Supreme Air in Raleigh, NC (where I live). After two days they finally called me and left a message. After two weeks of phone tag, I talked to an actual person who reported they no longer worked for AHS. I called back and AHS faxed another A/C repair company. Over the course of another two weeks I made two appts with the new company, but they never showed or called either time. It was now September and not as hot, so I sne AHS a letter and called them and said I wanted to cancel the service and get my money back. Yeah right. The woman (one of many people at AHS who, sadly, only have first names) I spoke to said why not just wait until next spring and AHS would arrange for someone to come out then. In the beginning of June, this year, I called AHS to request another service call. They gave me the name of Supreme Air. I called back and asked for another company but they assured me Supreme Air did work for them. Four days later, after calling them numerous times I got a person on the phone at Supreme Air who made an appt for a "technician" to come out. They arrived 2 days later. They attempted to recharge the A/C, found out it did not need recharging and left (after taking a check for $35) after telling me the coils were probably dirty and I needed to hire someone else to clean them. (AHS does not cover routine cleaning.) I called the company that regularly services my A/C-heater, paid them $224 and spent 3 hours with the technician while he took apart my entire A/C and tried desperately to figure out why it was not working. He also released some of the charge because Supreme Air had overcharged it. After a thorough examination, the real repairman told me there had to be "a restriction in the capillaries" and the only way to fix it was to replace the A/C. He recommended I call AHS and try again. At this point the A/C was working in 3 hour intervals (it would only cool for a few a hours before blowing only hot air -- much like AHS). Sunday night (June 17, 2000) I turned on the A/C at 10pm. 2am I awoke to the sound of explosions and a burning smell. I turned off the A/C which no longer works at all (neither does the heat) and went back to bed. I called AHS in the morning and they offered to send Supreme Air out again. I explained how Supreme Air really did not seem like they wanted to fix my A/C but AHS said I had no choice. After 2 faxes and 3 phone calls I finally got Supreme Air on the phone. They think the problem probably was caused by the guy who cleaned the A/C. There is no way it could be related to the problem they have been refusing to fix for almost a year. I made an appt for Wednesday, but I called AHS back to plead with them to get another repair service to come. They said it was not possible. An hour later Supreme Air called. This is the first time in the year I have been begging them to fix my A/C that they have actually called me. I was very excited until I realized they were calling me to confront me about asking AHS for another service provider. And now AHS is hanging up on me when I call. I am getting ready to file a complaint against AHS and Supreme Air with the Attorney General's office. But I am out $700 so far and I still have no A/C.

name: C. P.

city: 33068

problem: 06/06/2001

In 1997 my now husband and I decided to get Married. My co-worker, at the time, suggested that I contact her brother about having him take my wedding photographs. I was glad at the time to have someone I trusted recommend someone, because I had heard so many horror stories about wedding photographers. My husband and I decided we weren’t going to get a video, and we were going to use the money for better photos because we felt they were more important to us. We meet with him, we put together a package we were happy with and went about the rest of the wedding plans, thinking this was one thing we didn’t have to worry about. In fact he had even helped us find a DJ. We made payments, like most couples, and had given him 2/3’s of the money in advance, which we understood to be an average amount. One week prior to the wedding I called everyone involved with the wedding to confirm our arrangements. When I got to the photographer, he had me down for the wrong date. I knew I hadn’t made the error because we were getting married on a Saturday instead of a Sunday because the honeymoon had be booked first. He told us not to worry he would still try to come, but if not, he would send another talented photographer in his place. There was a problem with the replacement right from the start! He was a smoker, at a non-smoking affair. Every time I need him to take a picture, unlike most photographers which are so on top of you they are almost in the way, I had to hunt him down. But I assumed he had gotten the “standard” wedding pictures such as table shots and my father giving us a toast. Soon after we were married my husband got into a car accident and was unable to work. We still owed the photographer 1/3, so we contacted him about making payments. He agreed, but we couldn’t see the pictures until after we paid in full. (which made sense, so that we couldn’t cheat him buy making copies etc.) We paid him as much as we could when we could, even cutting from our grocery budget, to make sure we gave him enough to know we wanted our pictures, and we had full intentions of paying him. About a year to a year and a half later we finally paid him in full, and received our pictures. We were very disappointed. There were no table shots, no picture of my Dad’s speech, no un-blurry picture of the “kids” in the bridle party, not a full picture of my husband and my self cutting the cake or even one of us in regular lighting and to add to that there were even a few rolls of film missing. I mentioned this to Allen (the photographer) and he gave me one excuse after another, everything from, “Well did you tell him you wanted that picture” to “Well you did take a long time to pay, your lucky I’m not raising your price.” With my tail between my legs I did as he asked and went home to put my pictures in the order I wanted them in the book. I couldn’t even find 40 pictures for the large (one of the more expense) book I wanted to use, and on top of that I didn’t even have table shots and other traditional pictures to place it in a logical order. I mailed the pictures to my Mother to see if she wanted any prints. She miss placed the pictures, since my Dad has 100,000’s of collector pictures it wasn’t hard to believe, but Allen didn’t believe me. He went into a “it is going to cost you 100’s of dollars to get them replaced” speech. At this time I called my Mom and told her I was sorry, but she would have to go through all of the pictures and find them. When luckily we finally found the pictures I went in to showed him the order I had selected, he made fun of me and told me I had to “sign off” on the order in order for the printer to believe it. I explained I didn’t have the pictures I wanted, and he again made excuses and blow it off. At this point I told him I possibly wanted by my proofs, starting not to trust him, and fearing I would never see my book. I felt he should just give them to me because of all the problems, but instead I asked him how I could get them. He said it would cost a couple of hundred dollars, so I told him I wasn’t sure yet.I assumed he had sent the book up to be done. I called him once a month for a year. At the end of the year he said he never sent the book because he was waiting for the money for the proofs. I told him I wasn’t even sure I could afford them and that’s why I had needed to get back to him about them, and he said since I had added them to my order the book would be set until I paid for the proofs in full in the amount of $350.00 (a price never talked about, that I had never heard). I gave in to his demand borrowing money from a friend, but told him I would have to get my pictures (proofs) in my hand before I gave him the money. At this point I didn’t believe I would ever get my book and a least now I would have my proofs. When I saw him face to face he told me my book was sent and I would get it by Valentine’s Day at the latest. I again believed him, and at this point didn’t have a choice anyway. I called Valentines Day, still no pictures, I called two weeks later, and there was no answer, and finally I left at least 10 messages. I called in March, and then April. By April his Voice Mail was full, and I thought to myself many people must be in the same situation as I am. In May I drove up to his place of business, and the place was cleared out, not even a piece of paper on the floor. In tears, 3 years after my wedding and 4 months pregnant, I did what every girl in my position would do, I called my Daddy. He went online and found out there was another couple who had problems and had written about them on a website called consumersrevenge.com. We are both sure there are many more people, but don’t have the resources to find out who they are. And to our surprise being from New York, Florida dose not have a Better Business Burro! (What a sad statement about Florida.)

Owner/ Photographer -Alan Silvers
Home Address - 3784 Coco Lake Drive, Coconut Creek, FL

Business Name - Creative Images Business Address 4400 West Sample Road, #224, Coconut Creek, FL, 33073
Business Phone Number - 954-426-3333 - The one with the full voice mail.

name: D. W.

city: 60187

problem: 04/09/2001

I have yet to be able to utilize my pre-brought vacation plan with Med Resorts international. Their sales pitch promised to be able to arrange exchanges with multiple sites. Instead, what I find is that the actual people who I speak with to arrange the vacation cannot give me any lists of groups with which they exchange. They cannot provide me with any information for a particular area that I'm interested in except those listed in their colorful manual. They have been rude to me on the phone. Not understanding my confusion when I ask for info on a vacation to a particular area. They do not have any patience in explaining their system. They seem to think that I'm the the one who's off my rocker. The problem is actually that the sales people showed me lists of companies and places that were affiliates. (I specifically checked out sites in Kenya) and now I can't get anything like that since paying big bucks for the package. If you are considering a deal with them. Go for it only if: you couldn't go further on the 10.000 dollars yourself. Couldn't do a good vacation on your own with that plus 349$ yearly membership fee. Only if you routinely vacation at the places that they OWN. Ask those questions. Go home and think about it! If you still like the idea, they might still be in business next week when you go back. If their not still in business. You haven't missed much! So far, I have only regret. Self-reproach for allowing sales to pressure and soft talk me into the deal. And I have nothing to show for it. Just Be Wary of the whole Deal.

name: P. O.

city: 86305

problem: 05/15/2001

I purchased a PC from Gateway over the internet. The shipment came in two segements. 1)memory upgrade 2)computer.

The memory shipped was incorrect (their error not mine) The computer arrived several days later and did not work. I spent approximately 2hrs online with their tech support, it was decided the problem could not be dealt with in the field and the computer had to be returned.

I needed the computer for business and had already waited for 10 days for this computer. I was going to cancel the order and return the machine when the tech told me it would take another 10 days to get a replacement.

After he threatened that I would have to pay shipping and said he would expidite a replacement I agreed to give them another try if the replacement computer arrived by Monday May 14,2001.

The machine had not arrived by Tuesday so I checked with them only to find the computer was not going to be manufactured until May 21, 2001. I then proceeded to cancel the order.

Over a period of 3 hours I went through numerous reps and supervisors to cancel the order (I was cutoff twice)it was made as difficult as possible to process the cancellation. I had to go through the process seperately for the computer and the memory. I was informed I would have to pay shipping in both directions for two return kits even though I still had all the original shipping materials.

I received from them two shipments.

1) Memory that was not functional in the computer it was destined for. Their rep selected the memory when I told him how much memory I wanted in the computer. It was shipped in error by them, I did not give incorrect order information.

2) I received a computer that was non-functioning right out of the box, it never did work.

I either have to accept another computer from them in another 10 days or pay shipping in two directions for two of their mistakes. I do not yet know what those costs will be but estimate them to be between $100-$200.

name: D. E.

city: 21784

problem: 04/26/2001

I recently rented a limo from Bayside Limo (Bowie Maryland) for May 19th, 2001 for my son's prom. 24 days prior to the 19th of May I discovered that May 18 year old son had given me the wrong date. I discovered this when I was looking at the upcoming school schedule. I immediately called Bayside and explained our mistake. He then told me that he had nothing for the 12th of May but he would be glad to see if any other "reputable" limo services were available. I immediately started to call around and soon found another limo service. I thenk called Bayside back and asked him if there was any chance I could get my $200 deposit refunded. He became very rude and when I gave him the name of the limo service I had contracted he said they were not reputable, and so on. (Extraordinare) He claimed they double booked and double charged. Any way 1 week later my co-worker called to see if the 14 passenger limo was available for the 19th from Bayside.. He was told it was booked solid.

I then called thinking he would be a good businnes person and refund my money. Well the other person that I talked to when I called informed me that my contract was still in the computer. I could not believe what he was trying to do, she told me I would have to speak with him. It told him I had a co-worker interested in the 19th but he was told it was booked. He then started to dance around the issue, claiming he could not remove my contract from the computer and that is was available. This place is definitely not on the up-and-up and I would not recommend them to anyone.

I plan on making sure they are "blacklisted" from my country schools.

Clearly my contract says I will not receive a refund but the work ethics in the company are some of the worse I have seen.

It it quite clear to me that they are double booking the same way they accuse Extroidinare

name: L. A.

city: 47630

problem: 04/18/2001

I was a member of a site called TheStudentSaver.com and went under the name CamoflaugeStarr@hotmail.com (Might be important to tell you in this case) and and referred a lot of my friends to their site to gain enough points to redeem to get a prize. I think it it could have been September or November when I accumulated enough points to get a sleeping bag. I never received the sleeping bag, and e-mailed them several times asking them why I had'nt received it. You know what? They never e-mailed me back. I worked hard to earn that sleeping bag - I spent many days and nights referring my friends to their site. I feel like I deserve that sleeping bag after all of that hard work.

name: L. A.

city: 47630

problem: 04/18/2001

One person in particular likes to go under different user names and personalities on my site promoting their site http://coupons.hk.st . I don't mind if people promote their site on my site once in awhile, but there is a point where I have to draw the line. I think this is an unethical way to promote their business. I also believe that by going under so many different user names and personalities is an unreasonable way to promote their site and that they don't have promote their site so much, because this is irritating the members on my site. I e-mailed this person on their site and told them that I did'nt approve of this and for them to stop, and they threatened to take legal action against me for false accusation.

name: L. H.

city: 85711

problem: 04/27/2001

My son, who is 12, started recieving a magazine called FHM (For Him Magazine) in the mail. This is a disgusting, female degrading magazine with almost nude photos of women and articles like how to cheat on your girl friend or wife and not get caught. When the magazines came I went in search of a phone number to contact the company and ask them NOT TO SEND ANY MORE! I found out that there is simply a PO Box address in Florida and the magazine comes from a publishing company out of the United Kingdom. So I sent the magazines back to the PO Box with a letter explaining about my son and please don't send any more. They still sent magazines and then invoices. I sent all this back to them again. Now my son has recieved a letter from National Credit Audit Corporation. The phone number on the bill is to an automated system (go figure...no one real to talk to). I have since found your website and others in which I am finding there are numerous complaints against this company NCAC. Is there ANYTHING I can do about this situation? I would appreciate any advice or help from anyone. Thank you.