name: K. L.

city: 03275

problem: 02/20/2000

We had thousands of dollars of damages and 'lost' items when Universal Van Lines of Phoenix, Arizona moved our household goods to our new residence. One of the 'lost' items was a Craftsman toolbox with over $700 worth of Craftsman tools. Our refrigerator, barely a year old, had numerous scratches and dents and our electronic piano as well as carved hope chest was dented and gouged. Other items that were 'missing'include a desert bicycle, part to a weight bench, chairs and bed rails. I consider these items to be stolen by Universal Van Lines as they stated on a least two occasions they were found and en route to our new home. This company also damaged the headliner on my car during transport and now is gouged and scratched in several areas.

The BBB and the Attorney General's Office in Phoenix, AZ have been contacted. Universal Van Lines, to my knowledge, still has an 'unsatifactory' rating with the BBB. The Federal Trade Commission on the Federal and state (Arizona) level has been contacted and Universal Van Lines was fined.