Tiger Direct Complaints

Complaint filed by M. R.
Date: 09/06/2002
Zip Code: 33709

(Like many others on this site) - TigerDirect.com sent out a deffective power supply. I called for an RMA # to exchange the product. About 3 hours later, I went to my PayPal account to check on a purchase I had made with another vendor....and THOSE SCHMUCKS ACCESSED MY PAYPAL DEBIT CARD WITHOUT MY PERMISSION OR KNOWLEDGE for the EXCHANGE.....this wasn't discussed and/or the customer service person never disclosed this information. All I was doing is returning the deffective item for a normal exchange.

Complaint filed by D. B.
Date: 09/02/2002
Zip Code: 75287

TigerDirect, Inc.
7795 West Flagler, suite 35
Miami, FL. 33144
(305) 415-2200
I ordered some memory and an Ipaq device ($99) from them intending it as a 2001 Christmas gift for someone. They shipped me a box with the memory, but no Ipaq. Now they say that I signed for and received the device when I have not! I have filed complaints with BBB and Florida attorney general's office. I contested (and reversed) the $99 charge only to have TigerDirect send me a notice that they are turning me over to a collection agency.

Complaint filed by G. S.
Date: 02/27/2002
Zip Code: 11379

I used to recommend tigerdirect to everyone I met or worked with. Last week I bought a barebones system with 128mb to upgrade someones computer. The case came dented on one corner(I never mentioned that because the person didn't care...the cardboard box was not dented) Now comes the good part.They sent me a 64mb chip instead of the 128 advertised. I called up a rep. and they said they would put a request in to send me another 64 chip. So I put the memory chip in the computer and gave it to the person. Now, after a couple of phone calls, they want me to send the 64 back and they will send me a 128 chip. Meanwhile it is in this persons' computer. What I haven't mentioned is that the antistatic pouch that the chip came in said"packaged wrong 64mb"they KNOWINGLY sent me a dented case and wrong memory. Now I have the burden of having to go this persons house and take out her memory and send it back.They refused to send a 64 or credit me or take the difference from my bill.I had talked to Anna and she said give a call tomorrow and I could Fax the paper work with the persons initial on it.I called the next day, but she forgot to get the fax number of her neighbor. Here is the kicker. When I explained to Anna that I would not being doing business with them anymore....she told me that she was busy and had to go...with that I said thank you and good night. From now on, I won't be doing business with a company that doesn't have the time to listen to me.

Complaint filed by R. L.
Date: 02/05/2002
Zip Code: 86314

After purchasing several bare-bones systems from Tiger Direct (all of which worked as expected), the last two have been DOA. One with a bad Epox motherboard and the latest has a bad CPU; probably damaged by excessive tension of the clips on the fan. I have been working with computers since 1980, so I'm not a novice. On both of the bad systems Tiger had me jump through so many hoops (hours on hold, verify with the component manufacturer, etc.) that I just wanted to scream! If you start to believe that you're getting the run-around, contact your credit card company and let Tiger know that you won't just sit back and take it.

Complaint filed by B. M.
Date: 12/03/2001
Zip Code: 98010

On 8/8/01 I purchased a the following two items from TigerDirect.com in Miami, FL:* Diamond Mako 16MB Connected Organizer * Mako/Palm 56K Travel. What I received instead of the Diamond Mako Organizer was a CPU cooling fan (Mega-Cool, made by AVC). The correct part number for the Organizer was listed on the packing slip so someone in shipping packed the wrong part in the box. I was billed for the Diamond Mako Organizer ($99.99). After 2 emails, 3 phone calls, and a dispute filed with my bank over the credit card charges, Tiger Direct still has not refunded my $99.99. They are difficult to reach on the phone (count on waiting at least 20-30 minutes on hold) and they do not respond at all to emails. On the phone they claimed each time that the situation was taken care of but there was no action taken.

Complaint filed by M. D.
Date: 10/04/2001
Zip Code: 44420

I ordered 600.00 worth of parts from Tiger direct. It took 2 weeks for delivery of parts. A box a day because no parts were in stock. I received a bad motherboard that had no display. They sent me an express overnight airbill so I could send the board back and have one shipped out to me the next day.

The board was shipped wednesday and received at tiger on friday. The board should have been shipped back to me as soon as they had it in there hands. Today in now Thursday of the following week and still no motherboard.

I have called every day for a week solid after getting home from work asking for a manager to speak to so that I could rectify this problem and get my parts that I had paid for. Every time I asked for a manager I was continually told over and over that there was no manager available.

After finally reaching a manager he said the parts were shipped yesterday and I would receive them tomorrow. This is now a week later from where they had there board back in there hands and i was supose to receive mine overnight air delivery.

I warn everyone not to order from Tiger direct. If you need a main office number for a manager. (305)405-2200.

I use CDWG (CDW) for ordering parts all the time. I spend thousands of dollars a year in parts and never have a problem with there delivery time or management.

If anyone wishes to speak to me directly about TigerDirect. email me please so I can tell you personally what an awfull, painstaking, nightmare it has been dealing with their company.

Michael Dibble - dibblm@hotmail.com

Complaint filed by R. W.
Date: 09/21/2001
Zip Code 78363

A customer has a Tiger computer and I need the AM56HCFSP modem drivers for it. But the companies website was shut down and I cannot seem to locate the driver on a website that works. All I can say is why do people buy no-named brand computers or at least put junk modems in their computers (like this one and the HSP 56K Micromodems when we all know they will fail). Maybe instead of the companies telling us what we want, maybe we as consumers need to tell the companies what we need.

You make a good sounding board

Tiger Direct

We bought a computer from Tiger Direct last December, I have spent more time on the phone with their so called "tech support" they are worthless! they have you do a lot of stuff that doesn't help your probelm, so your on the phone again the next day, I was told 2 weeks ago someone would be out to replace the mother board(modem problems) I've called again and was told the mother board is on a back order, I wanted them to come out and disable the onboard modem and put in a modem card, I guess that would have been too easy so they want to replace the mother board, I'm not sure why, so I still can't use the computer because I can't stay connected, I've downloaded the drivers they suggested, it didn't make a difference, so I'm ready to pull my hair out! I've e-mailed them and said I've had it, I want to ship it back to them and I want a credit, lets see what happens.

You make a good sounding board

Tiger Direct

Complaint filed 07/1999 by I. B. of PA

Tiger Direct would not take the board back and insisted there was nothing wrong with it. After many long discussions with the management and persistence they did finally accept the product and refund the payment.

** Note: The above is noted because there have been many complaints about this company on the UseNet news groups. Our company has used there products and have had no problem with them. We have not had equal luck with their service, however. An order for a USB card was placed, but a USB cable was received. This was entirely the fault of the salesperson at Tiger since he had offered a substitute product. When we called to return the product (after ENDLESS voice mail diversions) we were told that we could ONLY exchange the product by speaking with our salesperson. We tried his number MANY times and left messages which included our problem, our resolution to the problem, our telephone number, FAX number, and EMAIL address. Our request to replace the product was never responded to. (We did not pursue the matter since the amount in question was so trivial, but it shows the attitude of this company.) **

This is an additional complaint filed against Tiger Direct

From: J. J. Sent: Monday, July 19, 1999 11:15 AM To: Ask Andy Subject: Re: AVOID TigerDirect's Amquest Rockwell AM56HCFSP modem!!!

My Boca 33k works fine, the HiVal 56k WinModem from Tiger Direct kept hanging up (which I believe uses a similar chip to the modem in the conversation) despite using the same ISA slot, same COM port and same IRQ. The BIOS startup menus and the Win-98 "settings" showed the addr & IRQ setup were fine.

The modem would dial and START okay but fail to maintain the connection. If anything, after flashing the BIOS on the ASUS motherboard, PnP works just fine with Win-98! I'm using many PCI cards (SCSI, video, network) so SOME PnP is needed in any case.

I kinda suspect that the modem's drivers are unreliable. I contacted the modem's "technical support" but the didn't have any newer drivers. The entire system was sluggish with the WinModem, so I suspect the driver had some timing loops or something really horrible that impacted the entire system.