name: Andrew Shecktor, President, ConsumersRevenge.Com

01/18/2003

PayPal is a REALLY LOUSY company!! There customer service SUCKS! They don't even have a telephone number to contact them listed on their website, yet everyone seems to be using their service!! God forbid you need to send a payment to someone and PayPal is all they accept and you have forgotten your password. There is NO WAY to talk to these people, and it takes at least 7-14 days for them to reset a password if the automated password reset system fails you. I happen to work out of town and am not able to sit at home and wait for PayPal to contact me! These folks REALLY need to improve the way they do business!

Customer service was REALLY arrogant and didn't seem to give a crap even after I notified them that I had put up a webpage about their bad service and advised that I planned on putting together a class action suit - they wouldn't even give me the telephone number of their legal department!

Businesses - FIND ANOTHER WAY TO ACCEPT PAYMENTS!!!!. DO NOT USE PayPal - IT SUCKS!!!

Check out the list of websites with complaints about this company - seems we am not the only one having a bad experience with this company!

Check out some of these websites (note: PayPal is now owned by Ebay, and the service is just as bad!)

http://www.auctionwatch.com/mesg/read.html?num=10&thread=1453
http://www.aboutpaypal.org/
http://paypalsuit.com/
http://www.bigclassaction.com/class_action/complaint_form_paypal.html

Phone Numbers:

eBay's corporate offices:
(408) 558-7400
(408) 558-7401
1-800-322-9266
1-888-749-3229

eBay's Billpoint: (408) 626-4999

PayPal: (405) 935-7733
1-800-836-1859
1-888-204-4481
1-888-221-1161