HELP PUT THESE BASTARDS OUT OF BUSINESS!!

This is info only for the multitudes of others having problems with JD Marvel Products Inc. This info is courtesy of the Better Business Bureau:

J D MARVEL PRODUCTS INC
Dept. 721-109 Box 385
Champlain, NY 12919
Original Business
Start Date: 7/1/1992
Principal: Claudette Mastroluca
Local Phone Number: (514) 344-4747
Fax Number: (514) 344-0425
TOB Classification: Mail Order & Catalog
The address in Champlain, NY, is a mail drop and the company is actually located in Canada. During the 3 year reporting period, the Better Business Bureau serving upstate New York has received over 2,300 complaints reporting non-delivery or delay in delivery of the ordered product(s) and lack of response to refund requests.
According to the Canadian Council of Better Business Bureaus the law in Quebec, Canada, does not require delivery within 30 days, or an immediate refund, such as in the U.S.
It is BBB policy to handle complaints for companies located in our service area. Since JD Marvel is located in Canada the Better Business Bureau for Upstate New York cannot process the claims. If you have a complaint please send it to:

Information Centre
Competition Bureau-Industry Canada
50 Victoria St.
Hull, QC, K1A 0C9
Canada

(This agency is the Canadian equivalent of the Federal Trade Commission. Please note that extra postage is required for mail sent to Canada).

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints:
Number of complaints processed by the BBB in last 36 Months: 18
Number of complaints processed by the BBB in last 12 months: 11

Complaints Concerned
Sales Issues: 1
Outcome of the complaint -
Delayed Resolution: 1

Delivery Issues: 10
Outcome of all complaints -
Resolved: 3; Delayed Resolution: 1; Company did not
respond: 4

Refund or Exchange Issues: 2

Outcome of all complaints -

Resolved: 1; Company made good faith effort to Resolve: 1

Customer Service Issues: 1
Outcome of the complaint -
Company did not respond: 1

Credit or Billing Issues: 4
Outcome of all complaints -
Resolved: 3; Company did not respond: 1

Additional Telephone Numbers
(800) 414-5333.
Additional Addresses
Dept 721-109 Box 3270
Champlain, NY 12919
and
358 Isabey
Ville St. Lawrence
QC H4R 2G9.

name: Robert Dube

city: 12919

problem: 2001

question: Clearpoint Direct.Com is in no way affiliated with J.D. Marvel Products. The confusion arises because of similarities in mailing addresses. We at Clearpoint simply wish the problem with JD Marvel would go away. We receive many calls from concerned customers of JD Marvel who have not received the merchandise they have ordered. Our customer service representatives do what they can to help put the individual in touch with JD Marvel. That is all we can do. Again, there is no connection between the two companies at all.

Clearpoint takes pride in providing a high level of customer service. We do not sell merchandise unless we are sure there is enough to satisfy the current demand. Our customer service representatives are empowered to solve problems - usually with the first contact. Our phone lines are open at 888-840-9999 and we can be reached. If an item is on backorder, we notify the customer and provide an option to cancel the order if that is what the customer wishes.

Make no mistake about it - there is absolutely no connection or affiliation between Clearpoint Direct.Com and JD Marvel whatsoever.

sincerely,

Robert G. Dubé
President & C.E.O.
Clearpoint Direct.Com
Toll Free: 888-840-9999 Ext. 222
Email: rdube@clearpointdirect.com