name: J. D.

city: 84790

problem: 09/29/2001

I have not received the bras I sent a check for from either J.D. Marvel or ClearPoint Direct. I ordered them in August 2001 and it is now October and I have received nothing. Now when I tried to find their web page, I got the facts from this consumer complaint site . It seems that no one is getting the items they order from these companies. Thank you for your help. Please investigate and get us our orders or our money back if possible.

name: N. A.

city: 04260

problem: 09/15/2001

I ordered a set of two non-stick Donut Maker Pans for $13.70 from J.D. Marvel Products on July 28, 2001. My check was cashed on August 25, 2001. Here it is September 15, and I've yet to receive the product. I checked on the Internet for the company and came to a Web site that says they don't ship their products but cash checks that are sent to them. I'd still like my money back, or receive the donut pans. Please help.

name: A. S.

city: 46815

problem: 09/07/2001

Ordered 2 hearing devices from J.D. Marvel Products - check was cashed but never received anything. There are so many complaints about this company, something has to be done to protect the public from their fraudulent practices! How many complaints will it take to put this company out of business?

name: L. W.

city: 19130

problem: 08/31/2001

JD Marvel never shipped the bras I ordered. I mailed them a copy of my cancelled check. They did not respond. Their phone was always busy. I reported them to the Upstate New York Better Business Bureau. They told me that the real address was in Canada, so I had to file my complaint there. http://strategis.ic.gc.ca/SSG/ct01260e.html.

I really don't get it -- these folks have been advertising for years in respectable magazines. Why do these magazines continue to accept their advertising? How do we reach the publishers of the Sunday Supplements?

name: M. P.

city: 10002

problem: 08/22/2001

I was browsing through the Sunday Daily News when I found an advertisment for a Cuckoo Clock on behalf of J.D. Marvel Products Inc. Company. There was a number on the advertisment so I decided to call and place an order for 2 clocks for the price of $39.00. The operater took all of my information including my credit card information and gave me an order number. I placed the order on April 20th, 2001. They said it would take 4-6 weeks for delivery. I waited for the period of two months and decided to call the phone number in which I placed the order. An operater answered and I gave them my order number. Shen then said something was wrong with my credit card number and they would need another number. I gave them another credit card number and they said they would ship them out immediately. Again, I waited and no sign of the merchandise. I decided to call again, this time an operater answered and said the merchandise was on back order and it would take 4-6 weeks before they recieve it and another 4-6 weeks before I recieve it. I agreed and left it as is. Today, August 22nd, 2001, I attempted calling back the number 888 414-5333, and all I continue to recieve are busy signals. It is sad that a company can be so fraudulent and get away with stealing from the consumer. I am in schock they are still out there and literally getting away with murder! It makes it difficult to trust any advertisment offered even if it is legitimet and honest. Everything after this experience makes me think twice before ordering and giving out my information.

name: D. H.

city: 08832

problem: 07/18/2001

I SENT AWAY FOR SOME BRAS ADVERTISED AND MY CHECK WAS CASHED IN MAY AND I STILL DO NOT HAVE THE PRODUCT. SINCE THESE PEOPLE OPERATED FROM A P.O. BOX I FEEL I HAVE BE SCAMMED AND I WANT MY MONEY BACK. The name of ther company is:

J.D. MARVEL PRODUCTS, INC.

DEPT 721-109,box 3270

CHAMPLAIN, NY 12919

J.D. MARVEL HAS A WEB SIGHT AT JDMARVELPRODUCTS.COM AND A CUSTOMER SERVICE PHONE NUMBER OF 514-426-8715.I AM CALLING FOR MY MONEY BACK AND I WILL STILL FILE MY COMPLAINTS TO VARIOUS ORGANIZATIONS - I THOUGHT YOU COULD PASS THIS INFO ON TO YOUR CUSTOMERS SO A LEAST WE CAN GET SOME REVENGE'

name: E. A.

city: k1v 8y4

problem: 07/17/2001

I sent a check to J.D. Marvel Products Inc. to get two bottles of Apple Viniger plus other stuff. I recieved a package from them which was missing my two bottles of apple vineger. They don't seem to have telephone number available to public. I need to contact them by phone or fax. Any help please!!!!!!!!!I want my money BACK.

name: T. W.

city: N6C 5B9

problem: 06/01/2001

I ordered mailing labels from JD Marvel Products back in March 2001. The cheque cleared quite promptly, but I have not received the product. I have been unable to get in touch with the company. The labels themselves did not cost that much, $13.00 Cdn, but after reading the other complaints I feel that I have been taken advantage of and would like to have my money returned to me. I don't even want the labels anymore.

name: M. M.

city: N5A 5L9

problem: 05/28/2001

I had ordered two bras from Marvel Co. on March 14,2001 along with a check for $28.83 . As of today, May 28,2001, I have not received the bras even thought the canceled check has been returned. It went through on the 23 of March. How do Companies get away with this?? Is there any way to trace this? Have tried to call but get a busy signal or it does not go through.

name: T. D.

city: K7M 8L3

problem: 05/02/2001

J.D. Marvel Products Inc., Hawkesbury, Ontario. Sent check 3/6/01 for address labels; it is now almost two months and have not received the goods, although the check was promptly cashed. Have made several attempts to call the number at 1-514-426-8715 and the line is always busy or I get a recorded message. I wish I had seen the consumer complaints against this company sooner.

name: L. C.

city: R3R 0B4

problem: 04/07/2001

I purchased address labels from J.D. Marvel Products in Ontario. The check was cashed but the merchandise was never delivered.

name: J. M.

city: 81211

problem: 04/01/2001

Problem with JD Marvel Products. I have ordered two of their hearing aids. I ordered them in December and here is it April 9th and still no product. In all fairness to the company, I have received three notices from them but they all said the products would be sent March 1st of this year but still they have not arrived.

I have a PO Box 3270 for them in Champlain, NY 12919/

name: P. H.

city: 14580

problem: 03/24/2001

I ordered 2 pairs of slippers from JD Marvel Products on 1/20/01. The check was cashed on 1/26/01. I emailed the company on 3/4/01 inquiring about my order and was told it was sent on 3/2/01, and to allow 10-15 working days for delivery. I waited the 15 days and still no slippers. I am waiting for a response from my latest inquiry asking them if I am a victim of mail fraud. I am beginning to think I am.

name: C. M.

city: 30188

problem: 02/04/2001

I ordered a maricle ear from JD Marvel Company on October 20, 2000 and still have not received it. Also I ordered a Vibra touch on October 28, 2000 and the same story goes. I have sent several letters and attempted many calls but the line is always busy. I sent a fax stating my complaint and it was received however, no response as of today. This company is obviously fraudulent. I have written letters to the NY State Consumer Protection Board...will mail it this week.

FOR YOUR CONVENIENCE:

Better Business Bureau
741 Delaware Ave., Ste. 100
Buffalo, NY 14209 -2201
Phone: (716)881-5222
Fax: (716)883-5349
Email: nwunsch@upstatenybbb.org
WWW: http://www.upstateny.bbb.org

name: R. G.

city: 49008

problem: 01/31/2001

On Nov 20th, we ordered a Musical Instrument Clock , and sent a check to J.D.Marvel Products Inc. As of Feb 1st we have not received it, but the check has been cashed. Is there any way to get the merchandise, or to have this company stopped? Reading the complaints of others, it seems many of us have been scammed.

name: T. N..

city: 67901

problem: 02/16/2001

I ordered 3 mini super ear amplifiers on January 5th, 2001, and I have paid off to J.D. Products.Inc(by my personal check) already. So far I still haven't received my order yet. What wrong with it? Reply me as soon as you can.

name: D. T.

city: 60656

problem: 02/18/2001

The J.D. Marvel company of Champlain, NY certainly needs checking by the Better Business Bureau. I ordered a musical clock, my check was cashed on Dec. 7, 2000, here it is Feb. 18 and still no clock. Unlike the other complaints I read about them, they have sent me 2 catalogs along with 2 apologies with a "new" shipping date included. Of course these dates have come and gone.

name: D. M.

city: V2R 3K7

problem: 01/29/2001

My mother-in-law prurchased address labels in early November 2000 from JD Marvel Products Inc. Hawkesberry ON Canada. The cheque was cashed 9 November 2000, the goods have not been delivered as of 29 January 2001. I'm posting this complaint for my mother-in-law, she is in her eighties and has tried to contact this company to no evail. Very poor customer service seems to be the history of this firm. I don't recommend them.

name: G. S.

city: 65711

problem: 01/18/2001

On November 22, 2000, I ordered an Ear amplifier from J.D. Marvel Products, and I paid in full by personal check. My check has been cashed and as of today, Jan. 20th, 2001, I have not received the Ear amplifier, nor received any back order notices at all. I have been unable to contact this company. I want my money back as it states on the order blank 1005 full guarantee, but I can't contact them-no telephone number even.

name: C. B.

city: 97467

problem: 01/08/2001

I am wonder ing how the J D Marvel Products Inc. are rated as to dependability? I order one of their auto ceramic heaters and have my canceled check back but so far no heater and the customer service line is always busy. How can I check on this order? Thank you

name: D. H.

city: 45614

problem: 01/08/2001

I ordered two pairs of slippers from JD Marvel Company from an ad in the local newspaper. The check was cashed but the slippers never arrived. I can't find a telephone number to contact this company and am not sure what to do about it. It's not alot of money but it's annoying to get taken.

name: J. M.

city: L6W 2W3

problem: 01/04/2001

As have many others, I ordered products from J.D. Marvel Products Inc. The check was cashed in November, and no sign of the merchandise. Obviously, I am one of thousands. Is there no way that these people can be stopped?

name: G. S.

city: 65711

problem: 11/09/2000

On November 22, 2000, I ordered an Ear amplifier from J.D. Marvel Products, and I paid in full by personal check. My check has been cashed and as of today, Jan. 20th, 2001, I have not received the Ear amplifier, nor received any back order notices at all. I have been unable to contact this company. I want my money back as it states on the order blank 1005 full guarantee, but I can't contact them-no telephone number even. Please help if you can. Thank you. Glenda Summers

name: P. G.

city: 06704

problem: 12/19/2000

ordered ear amplifier in October , 2000, they cashed my check but I have yet to receive the product. Seems like this company is a big ripoff...They have no phone number, no address. I have seen other complaints about it online. I intend to file a complaint also with the Connecticut Consumer Protection Office.

name: C. R.

city: N8W 2G2

problem: 12/18/2000

I ordered 2 magnetic bracelets from J.D. Marvel Products Inc. and dated the cheque for October 20, 2000. They cashed the cheque on October 31, 2000 but I still have not received these items. These bracelets were Christmas presents and today is December 18, 2000.

I dialed 411 to get the phone number to this company because they do not have a 1-800 number nor do they have a phone number listed anywhere on their catalogue. I phoned at 8:30am and got an answering service saying they are not open until 9:00am. I phoned after 9:00am and throughout the entire day to listen to busy signals, ALL DAY!!!

I will never order anything else from this company because of their lack of SIMPLE customer service procedures.

name: Jen

city: n/a

problem: 12/04/2000

I ordered slippers through a form in the sunday paper. The check I sent was cashed 8 weeks ago. I still dont have the slippers and there is no way to contact this comp.

name: G. L.

city: n/a

problem: 12/04/2000

Sept. 21, 2000, I ordered 3 musical instrument clocks from JD Marvel Products Inc, through an ad I saw in the Sunday paper. Finally got my clocks Dec. 4, 2000. They are cheap, come with no directions or warranty. The one I was trying first to match up the sounds with the instruments shown already stopped working. Every time I call 888-550-9811 I get put on hold for a long time, then I get a message telling me they're sorry and to try back and then they disconnect me! This is NOT a reputable company. Do NOT order anything from them. And any help I can get in getting my money back would be GREATLY appreciated!

name: R. S.

city: 19007

problem: 11/06/2000

Placed an order with J.D. Marvel Products for $40.75 of merchandise. The check was cashed a couple months ago but I have never received the order nor any communication from the company.

Many other consumers are being ripped off by this company. Either their orders were never shipped or the products that they received do not work.

I have called the 888 number but never talked to an agent.

J.D. Marvel Products Inc.
Dept 721-109, Box 3270
Champlain, NY 12919.

The company is located in Canada it's 1-514-426-8715 and the number for the US on this site, it's 1-888-550-9811.

name: J. W.

city: 19335

problem: 10/23/2000

D Marvel

Keychain Product

It is suppose to beep when you whistle to help you find your lost keys. It does not work at all The package was delivered with no reurn address and I can not locate a phone number.

name: I. W.

city: 78412

problem: 10/13/2000

I purchased an in ear sound amplifier from -
JD Marvel Products Inc.
Box 3270
Champlain, NY 12919

Re JD Marvel Co. Ordered a Bio Fing massager for $13.70. My check was cashed on 9/7/00. Still have not received product. The phone # listed for them is always busy, except on weekends when it tells you to call back during the week. I ordered it through an ad in the Sunday Supplement section of my local newspaper.

name: J. W.

city: 37167

problem: 08/8/2000

I purchased an in ear sound amplifier from -
JD Marvel Products Inc.
Box 3270
Champlain, NY 12919

I purchased a hearing amplifier that fits into your ear. It sais in the add that I had a 30 day return quarntee. There is no return address inccluded: No where onthe box ,papers or unit does it show where it is made: It takes replacement batteries #LR41 which I have not been able to locate on many battery web sites and 800 phone numbers.

It was charged to my Visa through Ontario, Canada. Can you locate their address or better yet where can I get replcement batteries for this unit.

name: K. K.

city: 70131

problem: 07/30/2000

JD Marvel Products Inc., with a post office box address in Champlain, NY. I ordered two bras from the company in early May; check was cashed within a week; no product has arrived. Nor has any word come from the company. Nor can I reach the company through the phone number on the order form--because it is always busy. I've searched the internet for further information about the company--all I've found is complaints from consumers in Canada (where it has branches) and in the United States. Industries Canada Competition Bureau mentions the company in its accused/convicted category under Fair Business Practices Branch Proceedings Completed (http://strategis.ic.gc.ca/SSG/ct01355e.html). Some consumers who finally got through to Marvel report that the company said they needed to send more money for the product! One customer got her money back after complaining to Canada's Competition Bureau. I want the product I ordered or my money back. Problem is: I can't find a way to talk to anyone with the company.

: I have found two more addresses to contact J.D. Marvel Products Inc. other than Hawkesbury, Ontario

: Dept. 721-109, Box 561, Beaconsfield, Quebec, H9W 5V2 tel: (514) 426-8715, Fax: (514) 695-0530 and tel: 1-888-550-9811

: 260 Labrosse Avenue, Pointe Claire, Quebec, H9R 5L8.

name: K. K.

city: 70131

problem: 06/30/2000

I have found two more addresses to contact J.D. Marvel Products Inc. other than Hawkesbury, Ontario

Dept. 721-109, Box 561, Beaconsfield, Quebec, H9W 5V2 tel: (514) 426-8715, Fax: (514) 695-0530 and tel: 1-888-550-9811

260 Labrosse Avenue, Pointe Claire, Quebec, H9R 5L8.

problem: JD Marvel Products Inc., with a post office box address in Champlain, NY. I ordered two bras from the company in early May; check was cashed within a week; no product has arrived. Nor has any word come from the company. Nor can I reach the company through the phone number on the order form--because it is always busy. I've searched the internet for further information about the company--all I've found is complaints from consumers in Canada (where it has branches) and in the United States. Industries Canada Competition Bureau mentions the company in its accused/convicted category under Fair Business Practices Branch Proceedings Completed (http://strategis.ic.gc.ca/SSG/ct01355e.html). Some consumers who finally got through to Marvel report that the company said they needed to send more money for the product! One customer got her money back after complaining to Canada's Competition Bureau. I want the product I ordered or my money back. Problem is: I can't find a way to talk to anyone with the company.

name: B. B.

city: 17363

problem: 03/29/2000

I placed an order online for a Long Sleeve Beefy-T Shirt #07207-LN Stonewash Blue XL for $17.95 & &1.79 Shipping for a grand total of $19.74 with JD Products (www.lowellnorman.com) on December 2, 1999 . I spoke with Lowell Norman during the week of Dec. 13th, 1999 and was assured that my order would arrive prior to Christmas. I again contacted his phone number 714-832-4938 on January 7, 2000 and left a voice mail message to which I have never received a reply. I am unable to send an e-mail because he has no e-mail address listed on his website. I have already been charged for this item via my credit card.

I have not received this item or a refund. I have received no information or response from this company.

name: J. M.

city: 08759

problem: 03/21/2000

I purchased an in ear sound amplifier from -
JD Marvel Products Inc.
Box 3270
Champlain, NY 12919

This thing does not work. When the volume is low enough to stop feedback, there is no sound enhancement. The delivery was by U.S. mail. There was no return address. There is a post office permit number 64. The add I responded to was in the Sunday news paper supplement. Try to get the word out to others. This is a ripoff.