name: Robert Dube

city: 12919

Date: 2001

Note: Clearpoint Direct.Com is in no way affiliated with J.D. Marvel Products. The confusion arises because of similarities in mailing addresses. We at Clearpoint simply wish the problem with JD Marvel would go away. We receive many calls from concerned customers of JD Marvel who have not received the merchandise they have ordered. Our customer service representatives do what they can to help put the individual in touch with JD Marvel. That is all we can do. Again, there is no connection between the two companies at all.

Clearpoint takes pride in providing a high level of customer service. We do not sell merchandise unless we are sure there is enough to satisfy the current demand. Our customer service representatives are empowered to solve problems - usually with the first contact. Our phone lines are open at 888-840-9999 and we can be reached. If an item is on backorder, we notify the customer and provide an option to cancel the order if that is what the customer wishes.

Make no mistake about it - there is absolutely no connection or affiliation between Clearpoint Direct.Com and JD Marvel whatsoever.

sincerely,

Robert G. Dubé
President & C.E.O.
Clearpoint Direct.Com
Toll Free: 888-840-9999 Ext. 222
Email: rdube@clearpointdirect.com

name: T. T.

city: 37620

problem: 01/14/2003

On 24 Nov. 2002, I ordered two ear pieces (hearing devices) from J. D. Marvel Products via an advertisement flier in the local Sunday newspaper. My check in the amount of $22.95 cleared on 5 December 2002. Since then, I have received nothing from them, no package, no correspondence. More than seven weeks have passed since the order was placed. It is time for delivery or full refund. Astronauts have travelled to the moon and brought back rocks in less time than this!

name: P. H.

city: -----

problem: 01/13/2003

Re: 3 prs slippers for christmas gift - I sent a chq of $43.82 to j.d.marvel products inc. on sept23/02 to order 3 prs slippers. They cashed the chq on oct2/02. Now is jan13/03, I still receive nothing but a colorful catalogue by mail. It means they have my address but send me no products I ordered.Could I have my money back?

name: D. S.

city: 13905

problem: 01/12/2003

On November 19, 2002 I sent a check in the amount of $16.90 to J.D Marvel Products for a ClearVue Super Booster. The check was promptly cashed, but I never received the product. I am very disturbed about this and from the letters that I've read I feel that I really have no recourse. I have already warned my friends and relatives to NOT EVER purchase ANYTHING with the name of J.D. Marvel Products attached to it! I would like to be included in any suit against this company.

name: T. C.

city: 61604

problem: 01/07/2003

Clearvue Super Booster Anntenna ordered in OCT. for $16.90 by mail. Check was cashed immediately and no product has been received. The phone line is always busy. After recent investigation JD Marvel appears to do this quite often.

name: L. T.

city: 12783

problem: 01/05/2003

I placed an order with JD Marvel; my check was dated 11/4/02 and it cleared my account 11/14/02. It is now 1/5/03 and I still have not received my order. I e-mailed the company and was told that "it's on back order" and that I should receive a letter in the mail. I e-mailed them again and asked for a full refund.

name: K. E.

city: 48160

problem: 12/29/2002

I ordered slippers from J.D.Marvel Products Inc. a couple of months ago. The check was cashed in mid Nov. It is now the end of Dec. and I have still not received my slippers. When I did a search on the web I discovered there are many others that seem to have been 'taken in' by this company. It's not a large sum of money but I don't like being taken and would like to see them stopped. Of course I would like my money back also.

name: J. D.

city: 73069

problem: 12/04/2002

I ordered a ClearVue Booster Indoor Mini-Dish TV/FM Antenna from the JD Marvel Products Co. on October 4, 2002 and have yet to receive it. My check was cleared a week after i sent it (for $16.90); I wish I would have just flushed the money down the toilet instead. I wish I would have known about this fraudulent company earlier, but now I know that thousands of people have gone through exactly what I have gone through, and have no refund or product to show for it. I think that the customers that have ordered from this company should file a lawsuit or something. We CANNOT LET THESE CROOKS STEAL OUR HARD EARNED MONEY LIKE THIS!!!! WHY THEY HAVEN'T BEEN SHUT DOWN ALREADY IS BEYOND ME.

name: D. C.

city: L4L 2S9

problem: 12/02/2002

I sent $40.40 Canadian dollars to JD Marvel Products and received nothing in return. That was in October 2002. How do I go about getting my money returned? I called Marvel but their telephone no. is disconnected. I saw on a website that there is a class action law suit against JD Marvel and that everyone was sueing together to get their money back. I want to put my name on that list.

name: N. P.

city: -----

problem: 11/25/2002

I ordered a Clear Vue Antenna from JDMarvel on the 25th of september 2002. My check was cashed in on the 8th of october 2002. We are now on the 25 th of november, I never received the antenna, nor a letter explaining the delay or the reason why it was not shipped to me. I wrote an e-mail to the company, tried to phone them, but with not success. Could you please do something about this, so that I can have my money back or at least so that no more people get riped off by this company?

name: J. M.

city: -----

problem: 11/18/2002

ORDERED CLEARVUE INDOOR MINI-DISH TV/FM ANTENNA 9/24/02 FROM JD MARVEL PRODUCTS. CHECK WAS CASHED 10/1/02 AND AS OF TODAY-11/18/02 I STILL HAVE NOT RECEIVED MINI DISH. TRIED CALLING 514-426-8715 NUMBER/CONSTANTLY BUSY...WENT TO YOUR WEB SITE AND FOUND NUMEROUS COMPLAINTS RE:THIS COMPANY. WISH I WOULD HAVE CHECKED YOUR SITE BEFORE ORDERING FROM THIS RIP-OFF COMPANY. PLEASE ADD MY COMPLAINT TO THE MANY OTHERS YOU HAVE FOR THIS COMPANY. I AM ALSO WRITING A COMPLAINT TO THE BETTER BUSINESS BUREAU IN BUFFALO, NY. HOPEFULLY THE COMPANY WILL MAKE GOOD ON MY ORDER OR REFUND MY CHECK. THANK YOU FOR ALLOWING ME TO ADD MY COMPLAINT TO YOUR LARGE LIST OF COMPLAINTS. JD MARVEL SHOULD BE HELD ACCOUNTABLE OR PUT OUT OF BUSINESS.

name: S. J.

city: -----

problem: 11/15/2002

I am writing in behalf of my father who ordered (an) ear piece(s) from J.D. Marvel Prodicts Inc. This was back in July 2002. The check was cashed but all my father got was a note saying the product was in the mail. It is now November 2002 and all he got is yet another note saying the same. After finding out that this company is a fake, we're trying to get his money back. How do we go about doing that?

name: Y. M.

city: 20710

problem: 11/11/2002

I order 3 dish for 12.95 each total $40.00 from Clear Vue Booster on September 18, 2002 and I haven't heard or seen anything. They cash the check a week after they receive my check.I just got ripp off by these people. I want my money back. I don't even want the merchant.

name: L. V.

city: 49319

problem: 10/21/2002

I ordered 2 pairs of slippers from JD Marvel company over a month and a half ago check was cashed as soon as it was recieved and we still have not recieved our product. 3-5 weeks is fine but get it out or let us know what is going on if its on back order or not. it may have only been $20 but thats $20 i could have spent elsewhere and recieved something for it. Money doesn't grow on trees.

name: P. L.

city: 14779

problem: 09/16/2002

I ordered 2 pairs of leather slippers (one for myself and one as a birthday gift for my daughter) from JD Marvel Products on August 7, 2002, from a paper insert advertisement. It is now September 16, 2002 and I have not received my ordered items nor heard one word from JD Marvel on the status of my order. This company promptly cashed my check within 1 week of receiving it, which I received the cashed check in my Sept. statement. Since I did not have a phone number for this company, I had my daughter search the internet for the phone number, and to our "SHOCK" all we found were MILLIONS of COMPLAINTS about this company. My purchase was not for a lot of money, that is not the issue here... the issue is that this supposedly "FRAUD" company NOW has my checking account information. I contacted my bank today to inform them of this situation and all they said was I had to contact the company directly. Seeing from the many complaints filed here, I do not see myself having any luck contacting this company by phone.. but I will try anyway. What do we do then? This is just unbelieveable that this company has gotten away with this fraud activity for such a long period of time. They MUST BE STOPPED!!!! Any help would be greatly appreciated.

name: C. L.

city: 43056

problem: 08/14/2002

I ordered two hearing aids, from J.D. Marvel company . They cashed my check but I never received items that I ordered!! to make matters worse they then have the nerve to send me a catalog with no phone numbers or email address to contact them. Let the buyers beware!!

name: G. G.

city: 60660

problem: 08/06/2002

I placed my order on 6/18/2002 for ClearVue™ Indoor Mini-Dish TV/FM Antenna from:

name: C. W.

city: 29732

problem: 07/25/2002

I ordered a ClearVue antenna booster from J.D. Marvel Products Inc. They cashed my check immediately, but I have not received the product, nor any response from the company. I cannot locate an e-mail address or telephone number with which to contact them. I only have an address to which they do not reply.

name: H. B.

city: M5A 4R2

problem: 06/13/2002

On April 26, 2002 I ordered a cleariew Tv antenna from J.D. Marvel products in Hawkesbury, ON. To date I have not received the product. I tried to call their custumer service number ( 1-514-695-1799) but all I get are recorded messages, the last one of which is an announcement that they are going to hang up on me. What to do?

name: B. W.

city: 18914

problem: 05/30/2002

Ordered two Clear-Vue antenna boosters - weeks ago - check cashed immediately- -no product delivered to us. Three e-mails only automated response - one long distance phone call - customer service representative - young girl that hates her job and all the complaints about poor service she has to handle. Suggested she try and get a job with a GOOD and RELIABLE company.

Last e-mail I sent to this disreputable company:

It is enough of your automated responses to compaints of dissatisfied customers. I have seen hundreds of compaints on the Internet and too much and too late.

I have placed three e-mail responses to your company with no satisfaction. I have called your long distance number at my expense only to talk to a young girl in customer service that hated her job and had more compaints than she could possibly handle. My suggestion to her was that she somehow obtain a job with a legitimate company and not one who scams the public.

So, you have my $25.00 plus shipping charges - - no communication - - just sock it in the bank- - baby and hang in there. You know, you will get yours................

I would rather imagine you are the disgrace of Mail Order business in which customers place their trust. Your guarantee of SERVICE, QUALITY and CONFIDENCE means absolutely nothing.

I am ashamed at having to try and do business with a company such as J. D. Marvel Products.

name: S. P.

city: 99205

problem: 04/26/2002

I ORDER THE MAGNETIC FASHION BRACELET FROM J.D. MARVEL PRODUCTS INC. DEPT 721-109 BOX 3270 CHAMPLAIN, NY 12919 ON 2-20-02 AND HAVE NOT RECEIVED ANYTHING FROM THEM AND THEY CASHED THE CHECK WITHIN 1 WEEK AFTER I SENT IT. THEY SENT ME A CATALOG ON APRIL 10TH AND ON THE LABEL IT STATED THAT THE ORDER WAS GOING TO BE SENT ON MARCH 24TH, 2002. I HAVE BEEN READING ALL OF THE COMPLAINTS FROM VARIES PEOPLE AND WHY HASN'T THIS COMPANY BEEN CLOSED DOWN?

name: P. N.

city: 06084

problem: 03/29/2002

J.D.Marvel Products cashed a $40.plus check for slippers and never shipped items to my elderly father. Mail order fraud?! I will e-mail back with more info.

name: N. C.

city: 10535

problem: 03/02/2002

On January 15, 2002 I ordered a pair of winter boots from J.D.Marvel products inc. To date I have not received the merchandise. I tried to find out what the problem was by going to their web site and found that this company has been taking peoples money for the last two years and not delivering their goods. Why is this company allowed to stay in business and continue with their fraud? Thanking you in advance.

name: S. F.

city: M1C 5C8

problem: 02/27/2002

I ordered a Pedi-unique nail care system from J.D. Marvel Products by mail back in December (2001). I enclosed a cheque for $28.35 which they promptly cashed on December 7th. The flier from which I ordered the Pedi-unique indicated delivery in 4-6 weeks; that would have been early to mid January. Today is February 27th and I have not received any news from them. I sent an email to them one week ago and have not had a reply. Their Internet site touts their first "core value" as customer satisfaction. Unfortunately, after placing my order, I read many similar complaints on the Internet against this company so I suspect this is all talk, no action.

name: O. A.

city: P3E2V9

problem: 02/14/2002

I'm so glad that I found a place where I can vent my frustration against J.D. Marvel Products Inc. This company should be closed down and its assets frozen.

My problem is that I ordered from them a minidisk TV/FM antenna on November 5, 2001, and with my order was a cheque for $40.65. The cheque was cashed on November 15, 2001, but the dish has yet to be delivered (we now are on Valentine's Day 2002!). Before knowing that I was not the only one having this problem, I sent the company a complaint by e-mail to (info@jdmarvelproducts.com) on January 5, 2002 but never received a reply. I then sent them a registered letter on January 16, 2002 but again with no response.

I do appreciate if I can get my money back from them, but I also like to see justice done to them for all the suffering they caused to so many people.

name: S. R.

city: 85301

problem: 02/10/2002

Ordered products from http://www.jdmarvelproducts.com on December 7, 2001. It is now February 10, 2002 and I have yet to receive my order. I have not been notified of any delays. They have my money. Their customer service number is always busy, their customer service through email does not provide any answers. After 5 weeks and before my account was charged I asked to have the order cancelled and was informed I could not cancel because my order was being prepared for shipping in 2-3 weeks! Does not make any sense that I could not cancel before the product was shipped. This company just cannot be on the up and up.

name: P. N.

city: 11722

problem: 01/30/2002

I ordered a simple item, "Lighted Makeup Mirror from J.D. Marvel Products, Inc., Dept. 721-109, Champlain, NY 12919 October 19, 2001. They cashed my check and NO mirror was delivered. I sent them 3 letters and still No mirror. I would either like the mirror delivered or a refund.Today I filed a complaint with the Better Business Bureau at 741 Delaware Avenue, Ste. 100, Buffalo, N.Y. 14209-2201. They cover that area where J.D. Marvel Products are located. I also plan to place a complaint with the Attorney General's Office and the Postmaster General. After doing a little research, I have discovered that there have been numerous complaints against this company for cashing checks, taking people's charge accounts and not delivering the product.

name: K. H.

city: 28107

problem: 01/29/2002

October 31,2001 I sent a check to jd marvel for $15.75 for 2 pairs of slippers from a mailing I recieved in a value pack full of coupons. The check was cashed on Nov. 13, 2001. No product was ever shipped. I tried to contact the company and someome from harling direct notified me that there was no order from NC in their records. She also wants me to send a copy of the check they cashed to her. I do not feel comfortable doing this, but I may with the account number blacked out just to see what happens. No, losing $15.75 is not going to break me, but it burns me up to know that thousands of people have been ripped off by this company and they are getting rich. It seems like the law is protecting them and not the consumer. If anything comes from my further investigation of this I will post it. If anyone has any suggestions please contact. Thanks

name: B. R.

city: 27253

problem: 01/23/2002

I ordered two pairs of bedroom slippers from J.D.Marvel Products, Inc., in Champlain, N.Y. I got the advertisement from the Sunday Paper ad/coupon section. I mailed them a check for $17.70 on November 20. When I had not received the shoes by mid-December, I tried to call the number listed on the ad. I called for four days straight and received nothing but an answering machine before 9:00 a.m. and a busy signal after 9:00 a.m. until 9:00 p.m. FINALLY after four days, I spoke to someone who informed me the slippers were on back order and would not be in until January. I told her they were supposed to be Christmas presents and that no one had contacted me that the shoes were not in stock. I was very upset, as the least they could have done was to let me know and given me the option of canceling the order or waiting for the shoes to come in. On December 20 I informed the lady I wanted a full refund. I then sent a letter as their ad said "Satisfaction Guaranteed or Your Money Back." It is now January 23 and no refund. I think people like this should be arrested for false advertisement, unfair and deceptive acts and practices of trade or commerce, fraud, and any other charge we can find.

name: J. B.

city: 28744

problem: 01/20/2002

This complaint is in regard to a RIP-OFF company called J.D. Marvel Products, Inc. On Oct. 14, 2001 I ordered a super mini hearing aid for $15.75..here it is January 19, 2002, and I have yet to receive the merchandise.. I have a cancelled check but no merchandise to show for it!!! I just want to alert everyone out thereto STAY AWAY from this company because you will be "taken".....

name: A. N.

city: P3E 4S4

problem: 01/17/2002

We sent away to JD Marvel Products for a small dish which is supposed to work inside just by hooking it up to your television. It costs 29.99 We sent them a cheque. It was cashed but no item ever arrived. When I got their number in Hawksberry,Ontario and called them I was told that this number was not in service. It has been several months now and we are really mad. How can we get our money back from these crooks? Anybody have any solutions.

name: G. D.

city: 48602

problem: 01/11/2002

In October I ordered and paid for 2 desktop organizers from J.D. Marvel Products. I recieved a postcard explaining that my order would be shipped on 12/5/01. I have not rec'd my order and have tried to phone with no success. How do I resolve this? Thank You.

name: W. S.

city: 48329

problem: 01/11/2002

I purchased a pair of nordic style winter boots in Nov. 2001. Received cancelled check. It is now Jan 2001 still-no boots. Have called the company and they tell me they are on backorder or I get disconnected. Tried the website and found your home page.

name: G. H.

city: -------

problem: 01/09/2002

We too have been duped by J.D. Marvel Company!! We ordered shoes and have not received them as yet. They also cashed our check in less than a week. We also ordered from a supplement in our Sunday paper. Apparently, we cannot get through to the company. However, why let anyone else have to suffer with this annoyance? Maybe what we all need to do is pressure our local newspapers not to carry the Marvel Co. supplements anymore. Just the fact that they will send them out in their newspaper, appears that they condone these actions. Call your particular state's consumer advocate office and complain. If government agencies and the Better Business Bureau know that they are running a blatant scam, why is no one doing anything about it??? It's not the money...it never seems to be very much. BUT...10,000 people sending in an average of $20 per person does amount to a tidy sum. I wish earning my living was just as easy! I earn my money the old fashioned way, Mr. Dragan, (Owner and CEO of J.D. Marvel Co.)the HARD way. I work for mine!!!

name: V. P.

city: 15678

problem: 01/07/2002

Ordered suede moccasins from J.D. Marvel Products 10/29/01. Check was cashed 11/07/01. Still waiting for the moccasins. Would like reimbursement immediately.

name: F. B.

city: 04917

problem: 01/04/2002

Fern is my mom; she ordered two pair of boots from J.D.Marvel last November. As you can guess, she hasen't received anything from the company except a bill for more postage that she promptly paid; her two checks, one for the boots and one for the postage, were cashed in November and December. My parents are elderly; my mom is in a wheel chair. At this point she would like a refund; please try to help her. Thank You.

name: P. T.

city: S9V 1K5

problem: 01/02/2002

I ordered two magnetic Fashion Bracelets from J.D. Marcvel Products several months ago. My cheque was cashed but I have never received the bracelets. This advertising comes out in well known publications as well as other mailers. I have read through the complaints against this company and wonder why they have not been put out of business at the very least and more appropriately charged for taking peoples money and not supplying the merchandise. Obviously they have takin in a lot of people! Dispicable.

name: L. B.

city: 46992

problem: 01/02/2002

I ordered 2 pr. of winter boots from JD Marvel Products. The date I ordered them was 11-21-01 and it is now 01-02-02 and no boots have arrived. From what I've seen by other customer complaints this company should be avoided at all costs. Yes, they cashed my check, but didn't deliver anything. When I called their Canada number it was always busy. I am also going to file w/ the US Postal inspectors about this -- and to think I also work for the Post Office too. It gives legit. mail order companies a bad rap and make people like me very leary to order again.

name: D. F.

city: 46992

problem: 12/28/2001

My mother who is 84 had me write a check and fill out an order form for two hearing aids from an insert advertisement in our local newspaper to J. D. Marvel Company. I mailed in the order in October and the check has been cashed but the hearing aids have not arrived and it's the last of December. If this company can't deliver, they shouldn't be advertising and should never cash a check if they have no intentions of shipping the items they advertise. I have printed out 18 pages of complaints against this company and am wondering "why" isn't the better business bureau or some legal organization going after this company? What does it take to put a company like this out of business or at least hold them responsible to ship the items for which they are paid? My mother is on a limited income and although this isn't a lot of money, it is still fraud and needs to be stopped. Can you help with this problem, or are you just a place that people have to send complaints? What needs to be done next to take care of this "SHAM" company?

name: C. L.

city: 07644

problem: 12/27/2001

I sent a check to JD Marvel Products for two bras back on November 12, 2001 and never received my merchandise. It is now December 27, 2001. I try calling their customer service number and cannot get through. When I went in on their web site, I couldn't believe what I saw. This company is on high alert and there are numerous complaints about people paying for merchandise they never receive. There must be something that can be done to stop this so called company from continuing to steal from the public. I do want my merchandise or my $18.75 back. They had no trouble in cashing my check. The bank that they deal with should be investigated and their account frozen. I would appreciate any help you can give in this matter.

name: P. T.

city: K0K 2X0

problem: 12/06/2001

I have ordered bras in the past from JD Marvel products and have never had a problem with recieving them. But the last two times I have ordered from them there has been a problem. I ordered two bras and some other things from them in September, I got everything except my bras they said they were on back order. But I have still not recieved them. I then placed another order with them recieved evereything but the soothing seas clock. This time there was no note that it was on back order. Just no clock. I have also ordered some magnetic braclets and have yet to see them. I hope there is something you can do because I have had no luck. I can't beleive there is so many people having problems with this company!!

name: D. C.

city: 75607

problem: 11/24/2001

I sent J. D. Marvel Products a check for $26.75 on September 30, 2001 for a hearing aide for my Mother. They cashed the check on October 16, but I have not received my merchandise. How can a company like this be able to advertise in a Sunday paper and are fraudulent?

name: D. B.

city: P0M 1N0

problem: 11/20/2001

I sent a cheque to J.D. Marvel Products in Ontario, Canada. The cheque was for payment of a makeup mirror. It is now November and I have not received the product. I have no idea on how to contact these people. Maybe you can help.

name: J. D.

city: CANADA

problem: 11/17/2001

JDMarvelProducts I bought a manicure set through them the check I sent was cashed on October 15 2001 It has been a month and I still have not recieved the product I orderd. I ordered theses things through a value pack. I . want my money back, I don't even want the product anymore, these people are sick individuals that would rip off people that work hard for our money. I really hope somebody does something about this company.

name: J. ?.

city: 60056

problem: 11/02/2001

I have not received the bras I sent a check for from either J.D. Marvel.I ordered them in July 10 of 2001 and it is now November and I have received nothing and my check was cashed within one week.It seems that no one is getting the items they order from these companies. Thank you for your help. Please investigate and get us our orders or our money back if possible.

name: W. R.

city: 55101

problem: 11/01/2001

I ordered a pair of brown suede moccasins from J. D. Marvel Products in New York back in September. I enclosed a check for $10.70 dated 9/27/01 and have yet to receive my moccasins. I saw another complaint like mine listed against J. D. Marvel Products - can you do anything to help us? Thank you!

name: M. Y.

city: 45780

problem: 10/25/2001

In August, J.D. Marvel Products Inc. cashed a check I wroteon 8/19/01 for $31.55 for bras. Nothing ever received, not able to contact anyone. Today, I received a catalog from them in the mail. Apparently they kept my address from my order and/or check. I would appreciate my money back. If that's not possible, I would minimally like this company stopped from using the U.S. mails. Thank you for anything you can do!

name: B. B.

city: K1V 1M5

problem: 10/19/2001 RE: J.D. Marvel Products Ltd.

I see that many people are having problems with J.D. Marvel Products, and I thought I would include a good experience I had dealing with this company. About six months ago I ordered a comfort bra from them, and I promptly recieved it in the mail. Unfortunately the size was wrong, and I returned it. I recieved a refund cheque in the mail within 3 weeks.

I don't believe that this company is fraudulent, just disorganized and unprofessional (I take this from the descriptions I read on your site, not from my own experience). I say that when dealing with any mail-order company, you are taking your chances. This is a risk you take when dealing with companies you know absolutely nothing about. Anyway, that's my two cents worth.